Meeting Key Performance Indicators

At LessMeeting, we want you to be able to see what happened for any meeting at a glance:
– Decisions: √
– Actions: √
– Notes: √
– Overall Quality: √So when we started hearing from customers that they wanted to take this further to the Key Performance Indicators they were reviewing in meetings, we took notice.

Was this a key piece of meetings we were missing?

Question 1: Why would you want to add KPI data into LessMeeting?
You probably already have your indicators in a Spreadsheet somewhere, or sometimes a whole KPI Database.  So what motivates you to add them to a meeting?

1) Quick “inline” visibility to the health of your indicators.
– See trends and problem areas projected in a conference room and in the notes that get sent out.
2) Disseminate Data
– An ability to get/reference information coming out of meetings has opened many customers’ eyes to the value of just how many people get on board this way.
3) One Place
– By uploading your metrics to a meeting page, and referencing high level values inline, all of your meeting data is available in one place.

Question 2: How do you make this simple enough?
KPIs have all kinds of methodology behind them: goals, targets, milestones, target lines, trends, statistics, etc.

Simple, but useful: we wanted something that you could setup in a few seconds, and wouldn’t take 2 hours to understand.  That said, we still wanted it to be able to convey important information about KPI health in an instant.

1) Adding KPIs
– Name: what are you tracking
– Thresholds: when do you want to show red, green, and yellow.  This is optional, so you can just show a trend graph if you want.
– Chart Type: bar, line or point
– Data Type: format my data as $, % or just a plain number
… that’s it.  We take care of the rest
2) Updating KPI Vaues
– We decided that KPIs in LessMeeting make the most sense as an addition to Recurring Meetings.  So to add/input values for your KPIs, you simply navigate between meetings and add your data point.  Everything will update in realtime.

Question 3: What KPIs should I track?
Key Performance Indicators are for tracking really important variables that indicate the health of your business.  For LessMeeting, KPIs are:

1) Daily Uniques – how many people are coming to the site
2) Conversion Rates – what percent of visitors are signing up for an account
3) Monthly Revenue – how much are we generating in sales/month
4) Monthly Costs – how much is our combined Ad Spend, Hosting costs, Development Costs, and Employee Costs
5) Daily Meetings Run in LessMeeting – how much is the tool getting used by our existing users

Your business KPIs might be things like: Calls Answered in the First Minute, Production Outages, Tickets Logged, Tickets Resolved, Pre-Tax Profit, etc, etc

Try to think through what is CRITICAL to reviewing in a particular meeting.  Most meetings needing KPI reviews will be recurring status meetings around a particular area of your business.

Focus on what makes that part of your business tick.

That’s all for now!  We’ll be releasing KPIs in a few days, so try them out and let us know what you think.

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