# Help! I can't login to my account.

Source: https://lessmeeting.com/help/help-i-cant-login-to-my-account/

Two things to check when login fails: whether you're using your primary email address, and whether five bad attempts have locked the account.

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If you're having trouble logging in, two quick things to check are whether your account is locked and if you're using the correct login name.

### Correct Login Credentials

The safest way to make sure you're using the correct credentials is to enter your **primary email address** as the username.

*Note: iPad/iPhone users are required to login with their primary email address; user names are not yet supported for mobile login.*

### Locked Accounts

If you've tried to login with your primary email address but still can't access Less Meeting, your account may be locked. Simply [reset your password here](https://app.lessmeeting.com/forgot-password/) to unlock your account.

The invalid username/password message is the same as the locked account message, displayed below:

*"Invalid username or password; if you have forgotten your password or entered your password incorrectly 5 times your account may be locked. You can reset your password using the 'Forgot Password' link below."*

![](/_astro/locked.CfQAsdRI_ZttlXm.webp)